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FREQUENTLY ASKED QUESTIONS

Got Questions? We’ve Got Answers.

Find quick answers to your most common questions about our products, private label process, shipping details, and more. We’re here to make your journey smooth, simple, and successful.
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Your Questions, Answered

Everything You
Need to Know
About Building
Your Brand
with Us

We’re here to make your journey seamless. Explore answers to common questions about our services, products, and processes.
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Private Label FAQ

Everything you need to know about launching your
own beauty line with our private label solutions.

Orders & Shipping FAQ

Details on your orders, shipping, returns and tracking
your delivery.

About Our Products FAQ

Learn more about our product ingredients,
formulations, and quality standards.

General FAQ

Find answers to general questions about working with
Sasolyn Labs for your private label needs.

Private Label Frequently Asked
Questions

Can I order samples?
Yes. All of our products are available as samples to purchase on our website. In addition to ordering individual items, we offer a variety of pre-built Sampler Kits.

Registering for an account is the first step towards creating your collection and starting your dream line. Your www.sasolynlabs.com account will allow you to check out our products, create your dream line, and brand it with your logo with our easy online ordering process. Click here to register for an account.

No. Once your order has been placed we cannot add-on or amend it, so please review your order carefully before checking out.

An Sasolyn Labs service representative will contact you within 1 business day to request your logo and walk you through the final few steps of processing this order. Your private label order will be ready to ship 4 weeks after your digital proof is approved.

Logo printing is a service we offer to those interested. You are not obligated to have us print your logo in order to purchase from us.
All orders are final sale. However, if the order has not yet been processed we can cancel the order and issue a refund less a 20% service charge.
If your order is marked as pending, the payment has not yet been accepted. For all orders, an email confirmation receipt is proof that the order has been placed successfully.
What forms of payment do you accept?
We accept Visa, Mastercard and American Express. All orders must prepay 100%.

Yes, please email your Resale Certificate to our customer service team at [email protected].

No, all boxes are sold separately.
Yes, you can reset your password online: here.
A promo code is a unique code that will give you a discount when entered in the shopping cart or checkout page. Please subscribe to our newsletter to receive emails that will notify you of available promotions and offers.

We kindly ask that all products are purchased online through our website. However, if you need assistance, please contact our customer service team at [email protected].

If you receive an error message after trying to place an order, please email us at [email protected] with a screenshot of the error message, so we can assist you in this process.

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Orders & Shipping Frequently Asked Questions

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What countries are products registered in?
Our products are developed to US FDA standards, as such our Ingredient List and MSDS sheets are available to you. If you require documentation that may be required for distribution in your country please inquire with your account manager for further information.
When ordering from www.auralinebeauty.com, you (The ‘Customer’) are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If any customs, duties, and taxes are charged to Auraline Beauty, we reserve the right to invoice Customers.
The customer bears the risks for bringing the goods to their final destination. We recommend you contact your local customs office for more information.
Shipping charges are determined by weight and destination. Please note that shipping charges are estimated at the time of checkout for all orders. Refer to our Shipping Policy here for full information on shipping.

Once orders have left the Auraline Beauty warehouse, the package is in the care of the postal handler. At this point, Auraline Beauty is not responsible for refunds or replacements. Customers are required to submit a claim directly with the courier and follow their guidelines. USPS, Fedex AND UPS recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

USPS customer service: 1-800-275-8777
Fedex customer service: 1-800-463-3339
UPS customer service: 1-800-742-5877

A tracking number will be supplied to you. Please arrange to be available to accept your shipments. If an order is returned to Auraline Beauty because it was refused or no one was available to receive it, you will be responsible for the shipping charges and a 20% re-stocking fee. If the order is re-shipped, freight charges will be applied. No further orders will be shipped until your account is clear.
Click here to report any damage to our customer service team within 48 hours of receipt. You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes.
Yes, large volume orders can also be shipped via a freight forwarder. Please contact customer service at [email protected] and be prepared to advise the form of shipping, account number or contact details for a freight forwarder and we will schedule the pick-up.
All orders $300 and more require a signature upon delivery.
No. Please Order Carefully as once your order is placed, it cannot be amended. All sales are final. Refer to our Return Policy.

Let us know within 48 hours of receiving your order of any damages, wrong items or items with manufacturing defects by emailing our customer service team at [email protected]. Any approved returns must be received with a return authorization number (RA#). Please provide our customer service with the following information:

Pictures if claiming defective products
Your company Name
Invoice number

About Our Products
Frequently Asked Questions

What if I have questions about products?
Please choose a time convenient to you here for a scheduled call with an Account Manager.
We do our best to accurately displays the colors of our products, however just as makeup can vary in color on different skin tones, so can the display of colors in images viewed on different computers. This is why we always recommend to purchase samples prior to purchasing large orders and/or private label orders.
Yes, we have a wide variety of Vegan options. If a product is Vegan you will see this called out in the detail section of that products page.
Yes all of our products are Paraben-Free (does not include discontinued products). In addition, we take pride in selecting our ingredients very carefully to be safe and clean and most of our products are produced without the use of parabens, phthalates, sulfates, synthetic fragrances, synthetic dyes, Triclosan, and nanoparticles.

There are no official FDA standards for ‘natural’ in skincare or cosmetics. The majority of Sasolyn Labs formulas are a combination of safe mineral-derived, plant-derived and synthetic-derived ingredients which are necessary to improve the performance, stability and shelf life of the formulas so we can deliver the most effective, safe and luxurious formulas possible.

We have many options for products manufactured in the USA. You can view the country of origin on each product page on our website. Look for the Made in USA logo on applicable products.
The safety and efficacy of our products is our primary concern. We follow all FDA guidelines and constantly review ingredient information and testing data. We follow guidelines from the Personal Care Products Council (PCPC), which initiated the Cosmetic Ingredient Review (CIR) Expert Panel as an independent, nonprofit, scientific body that assesses the safety of ingredients used in cosmetics and skincare products. In addition, we conduct clinical testing to ensure safety and efficacy.
Product Liability Insurance is provided. (Not applicable if the product is re-packaged.) Contact your account manager for more information.
Are your products tested on animals?

Sasolyn Labs is a very conscientious brand that is proud to offer cruelty-free products. We never ever test on animals and we choose ingredients from companies that do not perform animal testing either.

Yes, you can view ingredients for each product on the product page. Scroll down below the product images and select the ingredients tab.
Yes, we have a wide variety of Gluten-Free products. If a product is gluten-free you will see this called out in the detail section of that products page.
Our products have a general shelf life of 2 years from the time of production, unopened. We recommend you store the products in a cool, dark place and avoid extreme temperatures, to maintain optimum efficacy.
While some of our ingredients are derived from botanicals, they are not necessarily classified as “organic”. In the US, there are no standards for what constitutes “organic beauty”. Also, there is no evidence that organic ingredients are safer or more effective than non-organic ingredients.
We do not test for “heavy metals” in our finished goods. We do rely on using pigments and other raw minerals in our color products that are FDA approved for use around the face and eye area. It is technically unavoidable to have traces of nickel in products since it forms naturally in some of our raw materials. We do have our raw material suppliers meet all FDA requirements for testing of “heavy metals” in our ingredients and our filling facilities meet strict cGMP standards to avoid additional contamination in the manufacturing process of our cosmetic products. While we are sensitive to the need of end users and their concerns about “heavy metals” and especially nickel, if the end user is concerned about this matter or is having an adverse reaction, we ask that they consult a physician prior to use, and if rash or discomfort is experienced that they immediately wash off product and discontinue use.

No, Sasolyn Labs is currently not a member of the Leaping Bunny Program but we do not test our finished products on animals and we strongly oppose animal testing in cosmetics.

Straightforward and Easy

Bring Your Brand to Life

Create a product line that reflects your vision. From concept to shelf, we’re here every step of
the way.
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General Frequently Asked
Questions

How do I get started with Sasolyn Labs?

Sasolyn Labs is a private label cosmetic manufacturer that allows you to create your own brand by adding your logo to our carefully curated products.

To get started, create an account by registering here. Once you have an account and are logged in, you can view pricing and get started with ordering samples.

We recommend all potential partners start with purchasing samples in order to test our products, formulas and shades that work with your brand. All samples are available for purchase on our website and there is no minimum order required.

Yes. Once you have an account, you have access to all of our product pricing. The price will be displayed on each product’s page.
At this time, we do not offer office visits. We recommend purchasing samples from our website in order to swatch and test our products, formulas and shades over time. All samples are available for purchase on our website and there is no minimum order requirement.
Our goal is to continuously offer you the best formulas, shades, and products for your brand. In order to do this, you might see formulas improved, shades updated, or product lines phased out. Any updates affecting your line will be communicated on our website.
I have sampled products, how do I proceed with a private label order?

Identify the products, shades and quantities for your collection. Visit www.sasolyn.com, log into your account, and select the products, shades, and the Private Label / Printing Options that you desire for your order. You can select “Logo with 1 color” or “Logo with 2 colors” to add to your products. Then decide your desired quantities and add them to your cart. Once you finish adding the products to your cart, proceed to check out.
An Sasolyn Labs service representative will contact you within 1 business day to request your logo and walk you through the final few steps of processing your order.

Costs vary on the type of products, the quantities and printing options. You can view a pricing table for non-printed and printed options on each product’s page.
We do not offer labels for your logo. We use pad printing as the technique for decorating your logo on the packaging.
The minimum order requirement is 48 units per product style/type. For shaded items, you can mix available shades as desired to reach that minimum order requirement. For makeup brushes, the minimum is 48 units per brush style.
No. All sales are final. We recommend you sample all products and shades before proceeding with a private label order.

Still have a questions?

Support details to capture customers that might be on the fence.
Contact